// Custom emoji integration for category browsing
const categoryEmojiMapping = {
    electronics: {
        primary: '📱',
        custom: '<:tech_category:123456789>',
        subcategories: {
            smartphones: '<:phone_cat:123456790>',
            laptops: '<:laptop_cat:123456791>',
            accessories: '<:accessory_cat:123456792>'
        }
    },
    
    fashion: {
        primary: '👕',
        custom: '<:fashion_category:123456793>',
        subcategories: {
            mens: '<:mens_fashion:123456794>',
            womens: '<:womens_fashion:123456795>',
            accessories: '<:fashion_accessories:123456796>'
        }
    },
    
    home: {
        primary: '🏠',
        custom: '<:home_category:123456797>',
        subcategories: {
            furniture: '<:furniture_cat:123456798>',
            kitchen: '<:kitchen_cat:123456799>',
            decor: '<:decor_cat:123456800>'
        }
    }
};

// Dynamic emoji assignment based on user behavior
class EcommerceCategoryEmojis {
    constructor(userPreferences) {
        this.userPreferences = userPreferences;
        this.emojiLibrary = categoryEmojiMapping;
    }
    
    getPersonalizedCategoryEmoji(category, userHistory) {
        const baseEmoji = this.emojiLibrary[category];
        
        // Personalization based on user history
        if (userHistory.frequentCategories.includes(category)) {
            return baseEmoji.custom + '⭐'; // Add favorite indicator
        }
        
        if (userHistory.recentPurchases.includes(category)) {
            return baseEmoji.custom + '✅'; // Add purchased indicator
        }
        
        return baseEmoji.custom;
    }
}

// Search result enhancement with custom emojis
class EmojiEnhancedSearch {
    constructor() {
        this.searchResultEmojis = {
            high_rating: '<:star_product:123456801>',
            on_sale: '<:sale_badge:123456802>',
            new_arrival: '<:new_item:123456803>',
            limited_stock: '<:low_stock:123456804>',
            bestseller: '<:bestseller:123456805>',
            recommended: '<:recommended:123456806>'
        };
    }
    
    enhanceSearchResults(products, userContext) {
        return products.map(product => {
            const enhancedProduct = { ...product };
            enhancedProduct.badges = [];
            
            // Add rating emoji for highly-rated products
            if (product.rating >= 4.5) {
                enhancedProduct.badges.push({
                    emoji: this.searchResultEmojis.high_rating,
                    text: 'Highly Rated',
                    type: 'quality'
                });
            }
            
            // Add sale emoji for discounted items
            if (product.discountPercentage > 0) {
                enhancedProduct.badges.push({
                    emoji: this.searchResultEmojis.on_sale,
                    text: `${product.discountPercentage}% OFF`,
                    type: 'pricing'
                });
            }
            
            // Add stock warning emoji
            if (product.stock < 5) {
                enhancedProduct.badges.push({
                    emoji: this.searchResultEmojis.limited_stock,
                    text: 'Limited Stock',
                    type: 'urgency'
                });
            }
            
            return enhancedProduct;
        });
    }
}

/* Custom emoji rating system styling */
.emoji-rating-system {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    margin: 1rem 0;
}

.emoji-star {
    width: 24px;
    height: 24px;
    transition: transform 0.2s ease;
    cursor: pointer;
}

.emoji-star:hover {
    transform: scale(1.2);
}

.emoji-star.filled {
    filter: brightness(1.2) saturate(1.3);
}

.emoji-star.half-filled {
    background: linear-gradient(90deg, #ffd700 50%, #ccc 50%);
    -webkit-background-clip: text;
    background-clip: text;
}

/* Emoji-based review sentiment indicators */
.review-sentiment {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem;
    border-radius: 8px;
    background: rgba(255, 255, 255, 0.05);
}

.sentiment-positive {
    border-left: 4px solid #10b981;
}

.sentiment-negative {
    border-left: 4px solid #ef4444;
}

.sentiment-neutral {
    border-left: 4px solid #6b7280;
}

// Product feature emoji system
const productFeatureEmojis = {
    fast_shipping: '<:fast_delivery:123456807>',
    free_returns: '<:return_policy:123456808>',
    warranty: '<:warranty_shield:123456809>',
    eco_friendly: '<:eco_badge:123456810>',
    premium_quality: '<:premium_quality:123456811>',
    customer_favorite: '<:customer_love:123456812>',
    
    // Size and fit indicators
    true_to_size: '<:size_accurate:123456813>',
    runs_large: '<:size_large:123456814>',
    runs_small: '<:size_small:123456815>',
    
    // Material and care
    machine_washable: '<:machine_wash:123456816>',
    hand_wash_only: '<:hand_wash:123456817>',
    dry_clean: '<:dry_clean:123456818>'
};

class ProductFeatureDisplay {
    constructor() {
        this.featureEmojis = productFeatureEmojis;
    }
    
    generateFeatureList(productFeatures, userPreferences) {
        const relevantFeatures = this.prioritizeFeatures(productFeatures, userPreferences);
        
        return relevantFeatures.map(feature => ({
            emoji: this.featureEmojis[feature.key],
            title: feature.title,
            description: feature.description,
            importance: feature.importance,
            userRelevance: feature.userRelevance
        }));
    }
    
    prioritizeFeatures(features, userPreferences) {
        return features
            .map(feature => ({
                ...feature,
                userRelevance: this.calculateRelevance(feature, userPreferences)
            }))
            .sort((a, b) => b.userRelevance - a.userRelevance);
    }
}

// Cart abandonment prevention with encouraging emojis
class CartEngagementSystem {
    constructor() {
        this.cartEmojis = {
            almost_free_shipping: '<:almost_shipping:123456819>',
            cart_full: '<:cart_happy:123456820>',
            limited_time: '<:clock_urgent:123456821>',
            secure_checkout: '<:secure_lock:123456822>',
            support_available: '<:help_available:123456823>'
        };
        
        this.encouragementMessages = [
            { threshold: 50, message: "You're $X away from free shipping!", emoji: this.cartEmojis.almost_free_shipping },
            { threshold: 100, message: "Great choice! Your cart looks amazing", emoji: this.cartEmojis.cart_full },
            { threshold: 0, message: "Secure checkout in just a few clicks", emoji: this.cartEmojis.secure_checkout }
        ];
    }
    
    getCartEncouragement(cartValue, shippingThreshold) {
        const remainingForShipping = shippingThreshold - cartValue;
        
        if (remainingForShipping > 0 && remainingForShipping <= 50) {
            return {
                message: `You're $${remainingForShipping.toFixed(2)} away from free shipping!`,
                emoji: this.cartEmojis.almost_free_shipping,
                type: 'shipping_incentive'
            };
        }
        
        if (cartValue > shippingThreshold) {
            return {
                message: "Free shipping unlocked! Your order is looking great",
                emoji: this.cartEmojis.cart_full,
                type: 'achievement'
            };
        }
        
        return {
            message: "Secure checkout ready when you are",
            emoji: this.cartEmojis.secure_checkout,
            type: 'reassurance'
        };
    }
}

<!-- Security emoji indicators for checkout -->
<div class="checkout-security-badges">
    <div class="security-item">
        <span class="custom-emoji" data-emoji="secure_payment">🔒</span>
        <span>Secure Payment</span>
    </div>
    
    <div class="security-item">
        <span class="custom-emoji" data-emoji="data_protection">🛡️</span>
        <span>Data Protected</span>
    </div>
    
    <div class="security-item">
        <span class="custom-emoji" data-emoji="money_back">💰</span>
        <span>Money-Back Guarantee</span>
    </div>
</div>

<style>
.checkout-security-badges {
    display: flex;
    justify-content: center;
    gap: 2rem;
    padding: 1rem;
    background: rgba(16, 185, 129, 0.1);
    border-radius: 8px;
    margin: 1rem 0;
}

.security-item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.9rem;
    color: #065f46;
}

.custom-emoji {
    font-size: 1.2rem;
}
</style>

// A/B testing framework for emoji effectiveness
class EmojiConversionTesting {
    constructor() {
        this.testVariants = new Map();
        this.conversionMetrics = new Map();
    }
    
    createEmojiTest(testName, controlVersion, testVersions) {
        const test = {
            name: testName,
            status: 'active',
            startDate: new Date(),
            variants: {
                control: controlVersion,
                ...testVersions
            },
            metrics: {
                impressions: {},
                clicks: {},
                conversions: {},
                revenue: {}
            }
        };
        
        this.testVariants.set(testName, test);
        return test;
    }
    
    trackEmojiInteraction(testName, variantId, userId, action, value = 0) {
        const test = this.testVariants.get(testName);
        if (!test) return;
        
        // Initialize metrics for variant if not exists
        if (!test.metrics.impressions[variantId]) {
            test.metrics.impressions[variantId] = 0;
            test.metrics.clicks[variantId] = 0;
            test.metrics.conversions[variantId] = 0;
            test.metrics.revenue[variantId] = 0;
        }
        
        // Track the action
        switch (action) {
            case 'impression':
                test.metrics.impressions[variantId]++;
                break;
            case 'click':
                test.metrics.clicks[variantId]++;
                break;
            case 'conversion':
                test.metrics.conversions[variantId]++;
                test.metrics.revenue[variantId] += value;
                break;
        }
        
        // Store individual user interaction
        this.storeUserInteraction(testName, variantId, userId, action, value);
    }
    
    calculateTestResults(testName) {
        const test = this.testVariants.get(testName);
        if (!test) return null;
        
        const results = {};
        
        for (const [variantId, impressions] of Object.entries(test.metrics.impressions)) {
            const clicks = test.metrics.clicks[variantId] || 0;
            const conversions = test.metrics.conversions[variantId] || 0;
            const revenue = test.metrics.revenue[variantId] || 0;
            
            results[variantId] = {
                impressions: impressions,
                clicks: clicks,
                conversions: conversions,
                revenue: revenue,
                ctr: clicks / impressions * 100,
                conversionRate: conversions / impressions * 100,
                revenuePerImpression: revenue / impressions,
                avgOrderValue: conversions > 0 ? revenue / conversions : 0
            };
        }
        
        return results;
    }
}

// Brand emoji design system
class BrandEmojiSystem {
    constructor(brandGuidelines) {
        this.brandColors = brandGuidelines.colors;
        this.brandPersonality = brandGuidelines.personality;
        this.brandValues = brandGuidelines.values;
        this.designPrinciples = this.establishDesignPrinciples();
    }
    
    establishDesignPrinciples() {
        return {
            colorPalette: {
                primary: this.brandColors.primary,
                secondary: this.brandColors.secondary,
                accent: this.brandColors.accent,
                neutral: this.brandColors.neutral
            },
            
            styleAttributes: {
                friendly: this.brandPersonality.includes('friendly'),
                professional: this.brandPersonality.includes('professional'),
                playful: this.brandPersonality.includes('playful'),
                luxury: this.brandPersonality.includes('luxury'),
                minimalist: this.brandPersonality.includes('minimalist')
            },
            
            valueBased: {
                sustainable: this.brandValues.includes('sustainability'),
                innovative: this.brandValues.includes('innovation'),
                quality: this.brandValues.includes('quality'),
                community: this.brandValues.includes('community')
            }
        };
    }
    
    generateProductEmoji(productCategory, specificFeatures) {
        const baseDesign = this.getBaseCategoryDesign(productCategory);
        const brandedDesign = this.applyBrandStyling(baseDesign);
        const featureEnhanced = this.addFeatureIndicators(brandedDesign, specificFeatures);
        
        return {
            design: featureEnhanced,
            usage_guidelines: this.createUsageGuidelines(productCategory),
            brand_compliance: this.validateBrandCompliance(featureEnhanced)
        };
    }
}

// Fashion-specific emoji system
const fashionEmojiSystem = {
    categories: {
        clothing: {
            shirts: '<:brand_shirt:123456824>',
            dresses: '<:brand_dress:123456825>',
            pants: '<:brand_pants:123456826>',
            outerwear: '<:brand_jacket:123456827>'
        },
        
        accessories: {
            jewelry: '<:brand_jewelry:123456828>',
            bags: '<:brand_bag:123456829>',
            shoes: '<:brand_shoes:123456830>',
            watches: '<:brand_watch:123456831>'
        }
    },
    
    attributes: {
        size_guide: '<:size_chart:123456832>',
        color_options: '<:color_palette:123456833>',
        material_info: '<:fabric_info:123456834>',
        care_instructions: '<:care_guide:123456835>'
    },
    
    seasonal: {
        spring: '<:spring_collection:123456836>',
        summer: '<:summer_collection:123456837>',
        fall: '<:fall_collection:123456838>',
        winter: '<:winter_collection:123456839>'
    }
};

class FashionEmojiEnhancer {
    constructor() {
        this.emojiSystem = fashionEmojiSystem;
    }
    
    enhanceProductListing(product) {
        const enhanced = { ...product };
        
        // Add category emoji
        const categoryEmoji = this.getCategoryEmoji(product.category, product.subcategory);
        enhanced.categoryEmoji = categoryEmoji;
        
        // Add attribute emojis based on product features
        enhanced.attributeEmojis = [];
        
        if (product.hasSizeGuide) {
            enhanced.attributeEmojis.push({
                emoji: this.emojiSystem.attributes.size_guide,
                tooltip: 'Size guide available'
            });
        }
        
        if (product.colorOptions > 1) {
            enhanced.attributeEmojis.push({
                emoji: this.emojiSystem.attributes.color_options,
                tooltip: `${product.colorOptions} colors available`
            });
        }
        
        // Add seasonal emoji if applicable
        const seasonalEmoji = this.getSeasonalEmoji(product.collection);
        if (seasonalEmoji) {
            enhanced.seasonalEmoji = seasonalEmoji;
        }
        
        return enhanced;
    }
}

// Technology product emoji system
const techEmojiSystem = {
    devices: {
        smartphones: '<:brand_phone:123456840>',
        laptops: '<:brand_laptop:123456841>',
        tablets: '<:brand_tablet:123456842>',
        wearables: '<:brand_watch:123456843>'
    },
    
    features: {
        battery_life: '<:battery_plus:123456844>',
        water_resistant: '<:water_proof:123456845>',
        fast_charging: '<:quick_charge:123456846>',
        wireless: '<:wireless_icon:123456847>',
        high_performance: '<:performance_boost:123456848>'
    },
    
    specifications: {
        storage: '<:storage_capacity:123456849>',
        memory: '<:memory_chip:123456850>',
        display: '<:screen_quality:123456851>',
        camera: '<:camera_lens:123456852>'
    }
};

// Dynamic emoji personalization engine
class PersonalizedEmojiEngine {
    constructor(userProfileService) {
        this.userProfileService = userProfileService;
        this.behaviorPatterns = new Map();
        this.emojiPreferences = new Map();
    }
    
    async generatePersonalizedEmojis(userId, context) {
        const userProfile = await this.userProfileService.getProfile(userId);
        const behaviorData = await this.analyzeBehaviorPatterns(userId);
        
        return {
            recommended_products: this.getRecommendationEmojis(userProfile, behaviorData),
            category_preferences: this.getCategoryEmojis(userProfile.preferences),
            interaction_emojis: this.getInteractionEmojis(behaviorData.interactionStyle),
            loyalty_indicators: this.getLoyaltyEmojis(userProfile.loyaltyStatus)
        };
    }
    
    async analyzeBehaviorPatterns(userId) {
        const recentActivity = await this.getUserActivity(userId, 30); // Last 30 days
        
        return {
            browsing_frequency: this.calculateBrowsingFrequency(recentActivity),
            purchase_patterns: this.identifyPurchasePatterns(recentActivity),
            category_affinity: this.calculateCategoryAffinity(recentActivity),
            interaction_style: this.determineInteractionStyle(recentActivity),
            price_sensitivity: this.assessPriceSensitivity(recentActivity)
        };
    }
    
    getRecommendationEmojis(userProfile, behaviorData) {
        const emojis = [];
        
        // High-engagement users get special recognition
        if (behaviorData.browsing_frequency > 0.8) {
            emojis.push({
                emoji: '<:super_browser:123456853>',
                meaning: 'Frequent browser - early access to sales',
                context: 'high_engagement'
            });
        }
        
        // Loyal customers get loyalty indicators
        if (userProfile.loyaltyStatus === 'platinum') {
            emojis.push({
                emoji: '<:platinum_member:123456854>',
                meaning: 'Platinum member - exclusive benefits',
                context: 'loyalty_status'
            });
        }
        
        return emojis;
    }
}

// Loyalty program emoji system
class EmojiLoyaltySystem {
    constructor() {
        this.loyaltyTiers = {
            bronze: {
                emoji: '<:bronze_member:123456855>',
                threshold: 0,
                benefits: ['Standard shipping', 'Basic customer support']
            },
            silver: {
                emoji: '<:silver_member:123456856>',
                threshold: 500,
                benefits: ['Priority shipping', 'Extended returns', '5% discount']
            },
            gold: {
                emoji: '<:gold_member:123456857>',
                threshold: 1500,
                benefits: ['Free shipping', 'Early sale access', '10% discount']
            },
            platinum: {
                emoji: '<:platinum_member:123456858>',
                threshold: 5000,
                benefits: ['Free premium shipping', 'Personal shopper', '15% discount', 'Exclusive products']
            }
        };
        
        this.achievementEmojis = {
            first_purchase: '<:first_buy:123456859>',
            review_writer: '<:review_star:123456860>',
            social_sharer: '<:share_love:123456861>',
            referral_master: '<:refer_friend:123456862>',
            seasonal_shopper: '<:seasonal_badge:123456863>'
        };
    }
    
    calculateLoyaltyStatus(userStats) {
        const totalSpent = userStats.lifetimeValue;
        let currentTier = 'bronze';
        
        for (const [tier, config] of Object.entries(this.loyaltyTiers)) {
            if (totalSpent >= config.threshold) {
                currentTier = tier;
            }
        }
        
        const nextTier = this.getNextTier(currentTier);
        const progress = nextTier ? 
            (totalSpent - this.loyaltyTiers[currentTier].threshold) / 
            (this.loyaltyTiers[nextTier].threshold - this.loyaltyTiers[currentTier].threshold) : 1;
        
        return {
            currentTier: currentTier,
            currentEmoji: this.loyaltyTiers[currentTier].emoji,
            nextTier: nextTier,
            progress: Math.min(progress, 1),
            benefits: this.loyaltyTiers[currentTier].benefits,
            achievements: this.getUserAchievements(userStats)
        };
    }
    
    getUserAchievements(userStats) {
        const achievements = [];
        
        if (userStats.totalOrders >= 1) {
            achievements.push({
                emoji: this.achievementEmojis.first_purchase,
                title: 'First Purchase',
                description: 'Welcome to our community!'
            });
        }
        
        if (userStats.reviewsWritten >= 5) {
            achievements.push({
                emoji: this.achievementEmojis.review_writer,
                title: 'Review Master',
                description: 'Thank you for your valuable feedback!'
            });
        }
        
        return achievements;
    }
}

// AI chatbot emoji integration system
class ChatbotEmojiEngine {
    constructor(brandVoice, customerSegments) {
        this.brandVoice = brandVoice;
        this.customerSegments = customerSegments;
        this.contextualEmojis = this.initializeEmojiLibrary();
        this.sentimentAnalyzer = new SentimentAnalyzer();
    }
    
    initializeEmojiLibrary() {
        return {
            greeting: {
                casual: ['<:wave_hello:123456864>', '<:friendly_smile:123456865>'],
                professional: ['<:professional_greeting:123456866>'],
                enthusiastic: ['<:excited_wave:123456867>', '<:big_smile:123456868>']
            },
            
            problem_solving: {
                understanding: ['<:thinking_face:123456869>', '<:lightbulb:123456870>'],
                solution: ['<:tools_fix:123456871>', '<:check_mark:123456872>'],
                escalation: ['<:human_agent:123456873>', '<:priority_flag:123456874>']
            },
            
            emotional_support: {
                empathy: ['<:understanding_nod:123456875>', '<:caring_heart:123456876>'],
                encouragement: ['<:thumbs_up:123456877>', '<:you_got_this:123456878>'],
                celebration: ['<:party_emoji:123456879>', '<:success_star:123456880>']
            },
            
            transactional: {
                order_status: ['<:package_track:123456881>', '<:delivery_truck:123456882>'],
                payment: ['<:secure_payment:123456883>', '<:money_safe:123456884>'],
                returns: ['<:return_box:123456885>', '<:refund_check:123456886>']
            }
        };
    }
    
    async generateEmojiResponse(userMessage, conversationContext, customerProfile) {
        // Analyze user sentiment and intent
        const userSentiment = await this.sentimentAnalyzer.analyze(userMessage);
        const intent = await this.extractIntent(userMessage);
        
        // Select appropriate emoji based on context
        const emojiSelection = this.selectContextualEmoji(
            intent,
            userSentiment,
            customerProfile,
            conversationContext
        );
        
        return {
            primary_emoji: emojiSelection.primary,
            supporting_emojis: emojiSelection.supporting,
            tone_modifier: emojiSelection.toneModifier,
            usage_guidelines: emojiSelection.guidelines
        };
    }
    
    selectContextualEmoji(intent, sentiment, customerProfile, context) {
        const baseCategory = this.mapIntentToCategory(intent);
        const toneAdjustment = this.adjustForSentiment(sentiment, customerProfile);
        
        let primaryEmoji = this.contextualEmojis[baseCategory][toneAdjustment][0];
        let supportingEmojis = [];
        
        // Add supportive emojis based on conversation context
        if (context.isFirstInteraction) {
            supportingEmojis.push(this.contextualEmojis.greeting.professional[0]);
        }
        
        if (context.problemResolved) {
            supportingEmojis.push(this.contextualEmojis.emotional_support.celebration[0]);
        }
        
        return {
            primary: primaryEmoji,
            supporting: supportingEmojis,
            toneModifier: toneAdjustment,
            guidelines: this.getUsageGuidelines(baseCategory, toneAdjustment)
        };
    }
}

// Email/SMS emoji enhancement system
class TransactionalEmojiEnhancer {
    constructor() {
        this.messageTypes = {
            order_confirmation: {
                subject_emoji: '<:order_confirmed:123456887>',
                key_emojis: {
                    thank_you: '<:grateful_heart:123456888>',
                    order_details: '<:receipt_check:123456889>',
                    shipping: '<:box_ready:123456890>'
                }
            },
            
            shipping_notification: {
                subject_emoji: '<:truck_moving:123456891>',
                key_emojis: {
                    tracking: '<:track_package:123456892>',
                    estimated_delivery: '<:calendar_date:123456893>',
                    contact_support: '<:help_circle:123456894>'
                }
            },
            
            delivery_confirmation: {
                subject_emoji: '<:package_delivered:123456895>',
                key_emojis: {
                    celebration: '<:party_confetti:123456896>',
                    review_request: '<:star_rating:123456897>',
                    customer_care: '<:support_team:123456898>'
                }
            },
            
            abandoned_cart: {
                subject_emoji: '<:cart_waiting:123456899>',
                key_emojis: {
                    items_waiting: '<:items_saved:123456900>',
                    limited_time: '<:clock_ticking:123456901>',
                    secure_checkout: '<:safe_purchase:123456902>'
                }
            }
        };
    }
    
    enhanceTransactionalMessage(messageType, messageData, customerProfile) {
        const emojiConfig = this.messageTypes[messageType];
        if (!emojiConfig) return messageData;
        
        const enhanced = { ...messageData };
        
        // Enhance subject line
        enhanced.subject = `${emojiConfig.subject_emoji} ${messageData.subject}`;
        
        // Add contextual emojis to message body
        enhanced.body = this.insertContextualEmojis(
            messageData.body,
            emojiConfig.key_emojis,
            customerProfile
        );
        
        // Add emoji signature based on customer segment
        enhanced.signature = this.generateEmojiSignature(customerProfile);
        
        return enhanced;
    }
    
    insertContextualEmojis(messageBody, availableEmojis, customerProfile) {
        let enhancedBody = messageBody;
        
        // Smart emoji insertion based on content analysis
        const contentAnalysis = this.analyzeMessageContent(messageBody);
        
        for (const [concept, emoji] of Object.entries(availableEmojis)) {
            if (contentAnalysis.concepts.includes(concept)) {
                // Insert emoji near relevant content
                const insertionPoint = this.findOptimalInsertionPoint(enhancedBody, concept);
                enhancedBody = this.insertEmojiAtPoint(enhancedBody, emoji, insertionPoint);
            }
        }
        
        return enhancedBody;
    }
}

// Review system with emoji feedback
class EmojiReviewSystem {
    constructor() {
        this.reviewPrompts = {
            product_quality: {
                excellent: '<:quality_premium:123456903>',
                good: '<:quality_good:123456904>',
                average: '<:quality_okay:123456905>',
                poor: '<:quality_poor:123456906>'
            },
            
            shipping_experience: {
                fast: '<:shipping_fast:123456907>',
                on_time: '<:shipping_ontime:123456908>',
                slow: '<:shipping_slow:123456909>',
                delayed: '<:shipping_delayed:123456910>'
            },
            
            customer_service: {
                outstanding: '<:service_outstanding:123456911>',
                helpful: '<:service_helpful:123456912>',
                adequate: '<:service_adequate:123456913>',
                needs_improvement: '<:service_poor:123456914>'
            }
        };
        
        this.sentimentEmojis = {
            very_positive: '<:extremely_happy:123456915>',
            positive: '<:happy_face:123456916>',
            neutral: '<:neutral_face:123456917>',
            negative: '<:sad_face:123456918>',
            very_negative: '<:very_upset:123456919>'
        };
    }
    
    createEmojiReviewInterface(orderData, customerProfile) {
        return {
            header: {
                emoji: '<:review_request:123456920>',
                title: "How was your experience?",
                subtitle: "Your feedback helps us improve!"
            },
            
            categories: Object.keys(this.reviewPrompts).map(category => ({
                name: category,
                display_name: this.formatCategoryName(category),
                emoji_options: this.reviewPrompts[category],
                weight: this.getCategoryWeight(category, orderData)
            })),
            
            overall_sentiment: {
                prompt: "How do you feel about your purchase overall?",
                options: this.sentimentEmojis,
                follow_up: true
            },
            
            personalization: this.personalizeReviewRequest(customerProfile, orderData)
        };
    }
    
    processEmojiReview(reviewData) {
        const processed = {
            overall_score: this.calculateOverallScore(reviewData),
            category_scores: {},
            sentiment_analysis: this.analyzeSentimentEmojis(reviewData),
            improvement_areas: [],
            positive_highlights: []
        };
        
        // Process category-specific feedback
        for (const [category, response] of Object.entries(reviewData.categories)) {
            processed.category_scores[category] = this.mapEmojiToScore(response);
            
            if (processed.category_scores[category] < 3) {
                processed.improvement_areas.push(category);
            } else if (processed.category_scores[category] >= 4) {
                processed.positive_highlights.push(category);
            }
        }
        
        return processed;
    }
}